STATEMENT OF PERSONAL DETAILS
In order to carry out any transaction through www.makeup-art.gr and to place orders for the company's products, the customer will be required to disclose some personal information. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected), the number of a contact telephone and your e-mail address. In cases where payment is made by credit card or paypal, the customer must complete the transaction himself for security reasons.
Right of access, correction, deletion and reversal of the procedure
If you have created an Account on the website, you have the opportunity to access or correct your personal information by logging in to your Account with the e-mail and password you set when creating your Account. Users who have disclosed their personal data have the following rights:
The right of access to the data that concern them and are in the possession of www.makeup-art.gr.
The right to object to the processing of data concerning them. The right to information on (a) all personal data concerning them, as well as their origin, (b) the purposes of the processing, (c) the recipients or categories of recipients (d) the evolution of the processing over time (e) the logic of automated processing, (f) where appropriate, the correction, deletion, or freezing (locking) of data whose processing is not in accordance with the provisions of Law 2472 / 1997.
The photos depicting the products are representative of the products unless the companies officially change them and in no case can they be binding on www.makeup-art.gr. In addition, regarding the technical characteristics and the descriptions of the products that come from our partners or suppliers, it is released from any responsibility regarding the validity of their content.
The prices listed on the website are in euros and include all tax charges (24% VAT) except shipping costs. Shipping costs are borne by the Customer and are displayed during the order while they are invoiced at the end of the order in addition to the price of the selected products.
Www.makeup-art.gr reserves the right to modify the prices that apply to the products of its site at any time but is committed to apply the prices that were listed on the website at the time of your order
Please note that we process your order within our available stocks.
In case one of our products is not available in our stock, we undertake to inform you via email within 2 working days from the date of the order informing you of the deadline within which the product can be delivered to you.
In addition, product availability is indicative and non-binding.
Delivery & payment methods
Www.makeup-art.gr collaborates with ACS and ELTA Courier for deliveries throughout Greece. Delivery time is 1-3 working days (in case of inaccessible area the delivery time is 1 week). The surcharge is € 2.49 for orders under € 34.00 and FREE for orders from € 34.00 and over, while cash on delivery is charged an additional € 1.00 in both cases.
Www.makeup-art.gr offers you 3 payment methods:
- Cash on delivery with extra charge € 1.00 (only for Greece)- Payment by credit or debit card Via Alpha Bank. All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. If you wish to make a payment by credit card, you must fill in the full details of the cardholder in the "Payment Information" field. In case the cardholder's details are not mentioned, the transaction will be canceled. The shipping address can remain the same or enter a different one.
You complete your order
When you start the payment process, you are automatically transferred to the dedicated Alpha e-Commerce payment page. There you inform about the amount of the debt and enter the details of your card
The payment is processed with absolute security by Alpha e-Commerce and new messages for the completion of your transaction.
- Bank deposit
1) Piraeus Bank:
No. Account: 6453144568075
IBAN: GR89 0171 4530 0064 5314 4568 075
BIC of Piraeus Bank: PIRBGRAA
Beneficiary: XENAKI NIKOLETA
No. account: 0026.0136.15.0200828460
IBAN: GR37 0260 1360 0001 5020 0828 460
Eurobank BIC: EFGBGRAA
Beneficiary: XENAKI NIKOLETA
3) National Bank of Greece:
No. Account: 17562964753
IBAN: GR97 0110 1750 0000 1756 2964 753
BIC National Bank: ETHNGRAA
Beneficiary: XENAKI NIKOLETA
4) Alpha Bank:
No. account: 790002330008357
IBAN: GR54 0140 7900 7900 0233 0008 357
BIC Alpha Bank: CRBAGRAA
Beneficiary: XENAKI NIKOLETA
Upon completion of the transaction, please inform the store either by phone or by e-mail (email@example.com).
The delivery deadlines mentioned on the Site are indicative and may be modified. Www.makeup-art.gr will not be held responsible for the consequences due to delay in delivery or loss of your parcel by the carrier.
In case of non-receipt of the parcel within the stated deadlines, an inquiry is made to the carrier and lasts up to 15 days. During this period, no compensation or remittances will be able to take place.
Upon receipt of your order, you must check that the products correspond to your order and indicate, otherwise, in the delivery note and in the form of handwritten comments after signing, anything abnormal.
You must also confirm the comments via email the same day or at the latest one business day after receiving your order. Any application made outside of this deadline will not be accepted and relieves www.makeup-art.gr of any liability to the Customer.
If the products have to be returned, they must be sent within 2 days from the date of delivery to the following address:
" Arkadiou 42 - Rethymno - PC 74100 - Xenaki Nikoleta "
Product returns will only be accepted for products that are in their original condition, with their original packaging, accessories, and instructions for use. Shipping costs are borne by the Customer.
We inform you that a delay of 24 hours is possible regarding the delivery of your order. Indeed, for security reasons, all orders paid by credit card are subject to verification by www.makeup-art.gr.
Additional information may be requested, or even required to validate your purchase.
Therefore, and in order to avoid any delay, we invite you to place your order using
- a registered or professional email address (of the type OTENET, FORTHNET, TELLAS ...).
- a landline number (work or home) so we can contact you at any time.
In addition, for each order whose amount exceeds the limit set by www.makeup-art.gr (600 euros), you will be asked to send us an ID card and a residence document by fax, email or mail.
We are sorry for the inconvenience we are causing you, however these measures demonstrate our willingness to protect our customers from possible credit card fraud.
In order to deal with fraud via the Internet, information about the buyer's order can be disclosed to any third party authorized by law or designated by Xenaki Nikoleta to confirm the identity of the buyer, the validity of the order, its validity. payment method used and the selected delivery method.
Xenaki Nikoleta uses the appropriate methods with valid encryption techniques to ensure the security of its transactions. The security of transactions is based on the identification of the buyer and the confidentiality of all data. The entire payment process through the e-shop is carried out exclusively through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. This encrypts all of your personal information, including your credit card number, card expiration date and other card details, so that it cannot be read or altered as it is transferred over the Internet.
For card purchases through the application, the payment process is made through Alpha Bank, within the application.
Www.makeup-art.gr has a mechanism for canceling an order (in whole or in part) that has already been registered. For any cancellation of an order (in whole or in part) you should send an e-mail to firstname.lastname@example.org or contact us at 2831505950. This option is offered to you until we inform you about the shipment of the order your. Cancellation is not possible after this time. Orders that are pending due to lack of communication, incorrect information or lack of availability after 30 days are automatically canceled. Orders with a product whose discount exceeds 90% are considered a system error and are canceled. Orders with selected method of payment by bank deposit that remain unpaid for more than 5 (five) working days are canceled.
The buyer can choose
- the return of the product, its exchange with another product of equal or greater value.
- compensation equal to the cost of the returned products which will be completed within 5 working days from the date the products will be received. The return will be made by credit of the customer's bank account and if the product has been returned and received at our headquarters.
Please note that shipping costs are borne by the customer when the product is shipped (the product is shipped at the customer's risk).
We advise you to return the product as a registered parcel and possibly choose a declared value shipment that represents the cost of the products you ship. This is necessary in case of theft or loss by the transport services. In any case, the return is the responsibility of the Customer.
Any product that has been damaged, or whose packaging has been damaged, will not receive compensation. If the returned product is incomplete or damaged, a price reduction will be applied according to the diagnosis made by the department of www.makeup-art.gr.