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The online store provides its services to you, the visitors or customers, only with your acceptance of the following Terms of Use. If you visit or make purchases through, you automatically accept these terms. Please read them carefully. It is also noted that the use or purchase of any other services provided by the online store, are subject to the specific terms of use, except in cases where deviations from these terms are explicitly stated.



In order to carry out any transaction through and to place orders for the company's products, the customer will be required to disclose some personal information. When placing the order, you will be asked for the full name, shipping address of the products, the billing address of the order (in case it is different from the shipping address), the invoicing details (in case an invoice payment has been selected), the number of a contact telephone and your e-mail address. In cases where payment is made by credit card or paypal, the customer must complete the transaction himself for security reasons. makes use of the information you give us during the electronic sending of the form, in order to contact you regarding (i) the delivery of the order at your place, (ii) for confirmation and identification customer in any necessary case, (iii) for new or alternative products offered by, (iv) special offers of, (v) the confirmation of the smooth process of receiving the order by you. You can choose whether or not you want to receive such communications from by sending your request via e-mail to The submission of your personal data by you means that you consent to this data being used by the employees of for the reasons mentioned above. In no other case can share your personal information with others without your prior consent. Please note that under certain conditions the collection, use and disclosure of your personal data, which has been collected online without your prior consent, is permitted or required by law or court order (for example in the case of court decision). We may disclose information about you (i) if we are required to do so by law or legal process, (ii) law enforcement or other government officials, or (iii) when we believe disclosure is necessary or appropriate prevent bodily harm or financial loss, or in collaboration with an investigation into suspected or actual fraudulent or illegal activity. We also reserve the right to transfer the personal information we have about you in the event of the sale or transfer of all or part of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided to us in a manner consistent with our Privacy Policy. After such a sale or transfer, you can contact the entity to which your personal information will be transferred with any questions regarding it.

Right of access, correction, deletion and reversal of the procedure

If you have created an Account on the website, you have the opportunity to access or correct your personal information by logging in to your Account with the e-mail and password you set when creating your Account. Users who have disclosed their personal data have the following rights:

The right of access to the data that concern them and are in the possession of

The right to object to the processing of data concerning them. The right to information on (a) all personal data concerning them, as well as their origin, (b) the purposes of the processing, (c) the recipients or categories of recipients (d) the evolution of the processing over time (e) the logic of automated processing, (f) where appropriate, the correction, deletion, or freezing (locking) of data whose processing is not in accordance with the provisions of Law 2472 / 1997.

The consent of the participants in the collection and processing of their personal data can be revoked at any time, but without retroactive effect.
The right to temporary judicial protection.
Correcting or deleting them and limiting processing

Product information

The photos depicting the products are representative of the products unless the companies officially change them and in no case can they be binding on In addition, regarding the technical characteristics and the descriptions of the products that come from our partners or suppliers, it is released from any responsibility regarding the validity of their content.


The prices listed on the website are in euros and include all tax charges (24% VAT) except shipping costs. Shipping costs are borne by the Customer and are displayed during the order while they are invoiced at the end of the order in addition to the price of the selected products. reserves the right to modify the prices that apply to the products of its site at any time but is committed to apply the prices that were listed on the website at the time of your order


Please note that we process your order within our available stocks.

In case one of our products is not available in our stock, we undertake to inform you via email within 2 working days from the date of the order informing you of the deadline within which the product can be delivered to you.

In addition, product availability is indicative and non-binding.

Delivery & payment methods collaborates with ACS and ELTA Courier for deliveries throughout Greece. Delivery time is 1-3 working days (in case of inaccessible area the delivery time is 1 week). The surcharge is € 2.49 for orders under € 34.00 and FREE for orders from € 34.00 and over, while cash on delivery is charged an additional € 1.00 in both cases. offers you 3 payment methods:

- Cash on delivery with extra charge € 1.00 (only for Greece)- Payment by credit or debit card Via Alpha Bank. All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. If you wish to make a payment by credit card, you must fill in the full details of the cardholder in the "Payment Information" field. In case the cardholder's details are not mentioned, the transaction will be canceled. The shipping address can remain the same or enter a different one.


You complete your order

When you start the payment process, you are automatically transferred to the dedicated Alpha e-Commerce payment page. There you inform about the amount of the debt and enter the details of your card

The payment is processed with absolute security by Alpha e-Commerce and new messages for the completion of your transaction.

- Bank deposit

1) Piraeus Bank:

No. Account: 6453144568075

IBAN: GR89 0171 4530 0064 5314 4568 075

BIC of Piraeus Bank: PIRBGRAA


2) Eurobank:

No. account: 0026.0136.15.0200828460

IBAN: GR37 0260 1360 0001 5020 0828 460



3) National Bank of Greece:

No. Account: 17562964753

IBAN: GR97 0110 1750 0000 1756 2964 753

BIC National Bank: ETHNGRAA


4) Alpha Bank:

No. account: 790002330008357

IBAN: GR54 0140 7900 7900 0233 0008 357



Upon completion of the transaction, please inform the store either by phone or by e-mail (

The delivery deadlines mentioned on the Site are indicative and may be modified. will not be held responsible for the consequences due to delay in delivery or loss of your parcel by the carrier.

In case of non-receipt of the parcel within the stated deadlines, an inquiry is made to the carrier and lasts up to 15 days. During this period, no compensation or remittances will be able to take place.

Upon receipt of your order, you must check that the products correspond to your order and indicate, otherwise, in the delivery note and in the form of handwritten comments after signing, anything abnormal.

You must also confirm the comments via email the same day or at the latest one business day after receiving your order. Any application made outside of this deadline will not be accepted and relieves of any liability to the Customer.

If the products have to be returned, they must be sent within 2 days from the date of delivery to the following address:

" Arkadiou 42 - Rethymno - PC 74100 - Xenaki Nikoleta "

Product returns will only be accepted for products that are in their original condition, with their original packaging, accessories, and instructions for use. Shipping costs are borne by the Customer.

We inform you that a delay of 24 hours is possible regarding the delivery of your order. Indeed, for security reasons, all orders paid by credit card are subject to verification by

Additional information may be requested, or even required to validate your purchase.

Therefore, and in order to avoid any delay, we invite you to place your order using

- a registered or professional email address (of the type OTENET, FORTHNET, TELLAS ...).

- a landline number (work or home) so we can contact you at any time.

In addition, for each order whose amount exceeds the limit set by (600 euros), you will be asked to send us an ID card and a residence document by fax, email or mail.

We are sorry for the inconvenience we are causing you, however these measures demonstrate our willingness to protect our customers from possible credit card fraud.

Transactions Security

In order to deal with fraud via the Internet, information about the buyer's order can be disclosed to any third party authorized by law or designated by Xenaki Nikoleta to confirm the identity of the buyer, the validity of the order, its validity. payment method used and the selected delivery method.

Xenaki Nikoleta uses the appropriate methods with valid encryption techniques to ensure the security of its transactions. The security of transactions is based on the identification of the buyer and the confidentiality of all data. The entire payment process through the e-shop is carried out exclusively through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key. This encrypts all of your personal information, including your credit card number, card expiration date and other card details, so that it cannot be read or altered as it is transferred over the Internet.

For card purchases through the application, the payment process is made through Alpha Bank, within the application.

Cancellation has a mechanism for canceling an order (in whole or in part) that has already been registered. For any cancellation of an order (in whole or in part) you should send an e-mail to or contact us at 2831505950. This option is offered to you until we inform you about the shipment of the order your. Cancellation is not possible after this time. Orders that are pending due to lack of communication, incorrect information or lack of availability after 30 days are automatically canceled. Orders with a product whose discount exceeds 90% are considered a system error and are canceled. Orders with selected method of payment by bank deposit that remain unpaid for more than 5 (five) working days are canceled.

Any return of products is done only after telephone consultation or sending e-mail to The customer reserves the right to withdraw and has a deadline of fourteen (14) calendar days where he can return the product. In case the 14th day falls on a Saturday, Sunday or public holiday, then the deadline is extended until the next working day. The product must be accompanied by the relevant transaction receipt (Retail Receipt or Invoice - Delivery Note). Returns are accepted only if the products that the customer wishes to return are in the exact same condition in which they were received, ie without being unsealed (removal of protective gel) or their packaging has been violated. Also returns / changes are not accepted for products that do not have a safety tape for reasons of hygiene and health protection.

The buyer can choose

- the return of the product, its exchange with another product of equal or greater value.

- compensation equal to the cost of the returned products which will be completed within 5 working days from the date the products will be received. The return will be made by credit of the customer's bank account and if the product has been returned and received at our headquarters.

Please note that shipping costs are borne by the customer when the product is shipped (the product is shipped at the customer's risk).

We advise you to return the product as a registered parcel and possibly choose a declared value shipment that represents the cost of the products you ship. This is necessary in case of theft or loss by the transport services. In any case, the return is the responsibility of the Customer.

Any product that has been damaged, or whose packaging has been damaged, will not receive compensation. If the returned product is incomplete or damaged, a price reduction will be applied according to the diagnosis made by the department of